Helen holds HMRC to account over Concentrix contract


Helen grasped today's opportunity to tackle Jon Thompson, HMRC's Chief Executive and Permanent Secretary, over his department's decision to award the Tax Credits contract to Concentrix. 

Following Concentrix' disastrous handling of the Tax Credit verifications which resulted in almost 1 million awards being suspended Mr Thompson was called to explain his department's failings in front of the Treasury Select Committee. 

Helen had previously written to Jon Thompson and Treasury Minister Jane Ellison MP about the unfair and arbitrary way Concentrix has been administrating Tax Credits following many complaints from her constituents.

Following the session Helen said:

"This is yet another case which highlights the dangers in outsourcing government functions to third party organisations. This government has not yet learned its lesson.

I am pleased to note that Mr Thompson confirmed that any Tax Credit claimants who have had their Tax Credits stopped unfairly by Concentrix can request a compensatory payment of up to £100 in addition to any money owed to them following their claim being reinstated. I would therefore urge any constituents who have been in this situation to contact the Tax Credits hotline and request a payment in recognition of the stress and possible debt that has resulted from Concentrix's actions. Anyone who is unsure if this applies to them is welcome to contact my constituency office on 01388 603075.

You can watch the exchange here and Helen's question about compensatory payments here.



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