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Helen writes to HMRC over tax credits claimants losing out on full refunds


I recently wrote to Treasury Minister Jane Ellison MP about the unfair and arbitrary way Concentrix has been administrating Tax Credits following many complaints from my constituents.

I was particularly struck by one case where my constituent's claim was suspended without any warning whilst she was asked to prove her single status. Concentrix had no reason to believe my constituent was not being truthful, however, she produced all the documents requested and her claim was put back into payment on 24 September, over 2 months later.

This episode was extremely stressful and damaging to the whole family.  One of her children is disabled and must have a lactose and wheat free diet.  It was, therefore, wholly inappropriate that we had no alternative but to direct her to a local foodbank.  As you know, foodbanks are not set up to deal with complex medical needs.

My Constituent has now received a Tax Credit back payment but not the full amount owed.  She is owed £1688.00 and only received £542.00 as a lump sum and the rest promised to be paid throughout the tax year.

I have requested that Concentrix/HMRC pay claimants their full legal entitlement.  It is absolutely clear that Concentrix has put its own profitability ahead of the need to administrate the Tax Credit scheme in line with the law. 

I have also asked Jane Ellison MP to find out how many claimants have been treated this way and how much money is still owed to claimants.

This case was also covered in the Independent.

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